Ramon Martinez

Service Now

Okta 

Printers

Azure

Active directory 

SCCM

Bomgard (Beyond Trust)

Zebra Utilities 

Connectwise

HTML5

Visual Basics

SQL

Java

Project Management

Business system analysis

Certified in IYAS and IRAS (Adult and Juvenile Risk Assessment Tools)

Bilingual fluency in Spanish

(PEACE) interrogation 

Certificate in Conflict Management and De-escalation

Motivational Interviewing

Report Writing

Ability to troubleshoot, repair and upgrade PC Software and Hardware 

Knowledge of Windows and android devices 

Supervising up to 30 clients

App roll out planning and education 

Implemented ERG (employee resource group)

beta testing 

Lean six sigma 

Working in high stress environments

Completing intake assessments and interviews

Extensive testifying in Court Working with youth and families in times of crisis and high stress

Working with traumatized youth

Case planning Maintaining files and case confidentiality

Working with multiple jurisdictions and agencies on a single case

Indiana Wesleyan University, 2020

Bachelor of Science – Business Information Systems

Indiana University, 2013

Bachelor of Science – Criminal Justice 

Forest River Inc. -Help Desk / Onsite Support

 2024 – Present

-Answer Help Desk tickets 

-Initial front-line support & Service Desk Tickets – for assigned Location(s).

-Setup & configuration of new Personal computers (Load base “Image” + Local setup)

-Installation of any special software requiring Admin Access (e.g., Adobe, AutoCAD, UPS, etc.…)

-Setup and configuration of new/existing Printers, and adjustment of Print server settings.

-setup and maintenance of Active Directory accounts.

-setup and maintenance of Exchange mailboxes.

-Collection and disposal of decommissioned equipment.

-Installation and support of local Networking gear – Switches, Firewalls, etc.

-Work with VP of IT and Security & System Administrators on special IT projects. (out-of-state travel and cutovers) 

Patrick Industries -Help Desk / Onsite Support

 2021 – 2024

-Configure and deploy workstations for end users 

-travel for on-site service and project needs

-Perform setup and troubleshooting of end user equipment

-Name and assign equipment to proper users

-Track new user setups and hardware needs

-Answer Help Desk tickets 

Interra Credit Union -Member Advisor

 2019 – 2021

-Assure that appropriate records are accurate, and reports are prepared

-Receive and process various member financial transactions

-Process loans, review loan documents for accuracy and completion 

-Comply with company policies, laws and regulations

-Customer support

Elkhart County Probation -Juvenile Probation Officer

 2015 – 2018

-Managed and supervised up to 30 clients

-Conducted investigations and prepared reports with recommendations

-Enforced court-ordered supervision conditions

-Investigated various demographics to assess risk and compliance

-Served as an interpreter and translator

Center for Community Justice -CSRP- Program Director

2013– 2015

-Oversaw placement of clients in worksites and required case management

-Conducted interviews to clients explaining responsibilities

-Translated documents and served as an interpreter

-Implemented restorative justice initiative

-Organized community service opportunities for clients